Review standards
How ratings will be calculated
Visible counts, separate roles, cautious samples
Each satisfaction question uses the same five-point scale, from very dissatisfied to very satisfied, plus “Not enough experience to rate.” Unanswered questions are excluded from calculations, not counted as zero.
A category average will be the sum of its eligible numerical answers divided by the number of eligible responses answering it, with equal weight for each allowed response. Fit questions will show answer shares, not quality scores. All eligible answers will contribute regardless of whether they are favorable. Results will not be selected, ordered, or delayed to favor positive feedback.
Club summary publication thresholds
A Parent club category or displayed filter may publish from one eligible response. A Coach club category or displayed filter may also publish from one eligible response. Every result will show its eligible response count and season. A result with one eligible response necessarily reflects that single person’s answers, even though their name and individual response card are not published. Any Parent or Coach result based on fewer than five eligible responses will carry a prominent small-sample warning that it may not represent the broader role group and that a small count can make a participant or their answers inferable.
A Player club category or displayed filter will publish only when at least five distinct eligible families contributed to that category or filter. The five-family minimum applies independently every time a Player result is filtered; a larger unfiltered total cannot unlock a smaller filtered result. Five is a privacy and publication threshold, not proof of reliability.
Parent, Player, and Coach results will never be combined to cross a threshold or produce a blended score. Counts will not imply that responses are statistically representative. Voluntary responses may differ from the experience of people who did not participate.
Individual-Coach publication threshold
Each displayed individual-Coach category or fit question still requires at least five distinct eligible households who answered that question in that season, with equal weight for each household. The same five-household minimum applies to every displayed filter. Show its eligible household count and season.
Observation and fit answer shares for individual-Coach ratings are withheld for the entire question whenever any nonempty answer group contains fewer than five households, so omitted answers cannot be inferred from the remaining counts. The submission form accepts the current seasonal year and the two preceding seasonal years.
The club questionnaire asks separately about expected commitment, participation versus performance emphasis, and whether someone would choose the club again in the same role. These fit answers do not increase or decrease satisfaction scores. The current individual-Coach questionnaire contains six satisfaction questions; it does not collect demandingness or instruction-style ratings. There is no overall coach leaderboard or combined quality-and-difficulty score.
Not yet accepting ratings
Review collection opens only after the security, private request, retention, verification, and moderation safeguards are verified. Parent, Player, and Coach club submissions, individual-Coach ratings, attachment requests, and public results remain closed. Disputes will use reconsideration by the sole administrator, not independent appeals.
The rules below describe the approved combined release design; they do not mean collection is open or that its safeguards are operational. Club summaries will keep Parent, Player, and Coach perspectives separate. Individual-Coach ratings will remain limited to eligible adult parents and require the coach’s account registration and verified club attachment. Existing directory listings alone do not make an individual coach eligible.
Safety reports belong in the right channel
Ratings are not a channel for allegations of abuse, discrimination, crimes, or other misconduct, and they are not monitored as an emergency service. No public misconduct labels will be offered. A high or low score is not a safeguarding finding.
For immediate danger, call 911. For other safeguarding concerns, follow the official reporting directions in our player safety guide. A private rating dispute is not a substitute for reporting to the responsible authority.
