Review standards
Standards and consumer protection
Our standards and consumer protection
Our planned approach considers the FTC guidance for review platforms, including neutral collection, equal treatment of positive and negative feedback, genuine-review checks, clear material-connection disclosures, and transparent publication practices. It also considers the Consumer Reviews and Testimonials Rule guidance and the Consumer Review Fairness Act guidance. Numerical ratings are reviews even without written comments.
These references are not FTC approval or a compliance certification. Working safeguards, operator-specific terms and legal review are still required before ratings launch.
Not yet accepting ratings
Review collection opens only after the security, private request, retention, verification, and moderation safeguards are verified. Parent, Player, and Coach club submissions, individual-Coach ratings, attachment requests, and public results remain closed. Disputes will use reconsideration by the sole administrator, not independent appeals.
The rules below describe the approved combined release design; they do not mean collection is open or that its safeguards are operational. Club summaries will keep Parent, Player, and Coach perspectives separate. Individual-Coach ratings will remain limited to eligible adult parents and require the coach’s account registration and verified club attachment. Existing directory listings alone do not make an individual coach eligible.
Safety reports belong in the right channel
Ratings are not a channel for allegations of abuse, discrimination, crimes, or other misconduct, and they are not monitored as an emergency service. No public misconduct labels will be offered. A high or low score is not a safeguarding finding.
For immediate danger, call 911. For other safeguarding concerns, follow the official reporting directions in our player safety guide. A private rating dispute is not a substitute for reporting to the responsible authority.